Returns Policy

Guarantee

All goods sold through our website are guaranteed against manufacturing faults. In the unlikely event of you receiving faulty goods we will replace them providing you notify us within the 10 day notification policy. Please ensure procedures are followed in order for us to sort your issue out as quickly as possible – our sales team will assist you every step of the way.

Notification of Non Delivery/Damage

Any claim for shortages, missing parcels, incorrect items or damage must be received within 10 days of despatch so please make sure that you check your order is correct as soon as it arrives to ensure we can help you if something is not right. 

Returns

• If, upon receipt, you find the goods ordered are not suitable please contact us for a Returns Reference Number.
• HOW TO RETURN: Return the goods unused and in perfect condition, within 14 days at your own cost, to the address on the bottom of the delivery note for a refund or credit. Please enclose a copy of your order and/or full name, address details, contact details PLUS your Returns Reference number, so our warehouse team can match the parcel up with your order as quickly as possible. Please note: Go2Gadgets will not accept any return of goods that has not been agreed beforehand. Any items without a return number will not be accepted.
• We regret that if the goods are damaged on return, or are not complete, we will NOT be able to offer a refund. It is your responsibility to ensure the goods are packaged well for safe return to Go2Gadgets and we recommend you use a parcel tracking option.
• REFUNDING: Please note that you will be refunded item purchase costs, as per your invoice, on goods returned in full, LESS approx 20% “Admin & Restocking Fee” incurred by Go2Gadgets If only part of an order is returned you will NOT be refunded the delivery charge as the courier has delivered the order. If your order is over £65 (excl Vat), which incurs no carriage charge, but you choose to pay for an upgraded delivery, we will not refund the upgraded delivery cost.
• RETURN COSTS: Products are returned at Buyers own cost, unused and undamaged in their original packaging – return costs will not be refunded.
• LOST PARCEL: Goods lost by our courier will be replaced free of charge, providing we are notified within 10 working days. After this period the couriers will not accept any claims for lost goods.
• All goods are supplied and despatched in good faith. We cannot accept responsibility for claims by third parties after receipt of the goods. We make every effort to ensure fast delivery but in the event of delays we cannot accept liability for any resultant losses or costs.
• COURIER ATTEMPTED DELIVERIES / CHANGE OF ADDRESS: If delivery fails at a delivery address and parcels are returned to sender as a result, the same return surcharges incurred for each consignment will be deducted from any refund due. If goods are refused at the delivery address and ‘returned to sender’, if you are no longer present at the address, or there are three failed delivery attempts; this is not a valid method of return, and the RETURNS FEES + 20% Admin & Restocking Fees we incur on the buyer’s behalf will be deducted from any refund/s due.